Returns

In the rare instance that you are not entirely satisfied with your Hawick Knitwear purchases, you can return them to us within 21 days for an exchange or full refund.

Once you have decided to return the items to us please do not use them and take good care of them whilst they are still in your possession. It is very important that item(s) for which you would like a refund are returned to us in a saleable condition as soon as possible. Please ensure the item is unworn, that all labels are still attached and that it is in the original packaging.

Returning Goods by Post

We currently only accept returns through the post. If you wish post back an item, please follow the instructions below:

• Clearly write your name, address, postcode and order number on the returns form enclosed
• Complete the returns form, carefully ensuring that all boxes have been filled out correctly and enclose with your goods
• Enclose the original invoice / packing list with the goods
• Wrap the items in the packaging provided and seal
• Attach the returns label to the front of the parcel
• Please make sure that you obtain "proof of posting" certification which you should retain until the exchange or refund has been processed

Please Remember To Complete the Returns Form with your Returned Products

Exchanges

Please state on the returns document the size/colour of the replacement you require. When we receive the item(s) to be exchanged we will attempt to process them within 3-5 working days.

Refunds

On receipt of the returned item we will process your refund to the original method of payment.