In the rare instance that you are not entirely satisfied with your Hawick Knitwear purchases, you can return them to us within 21 days for an exchange or full refund.
Once you have decided to return any items to us please do not use them and take good care of them while they are still in your possession. It is very important that item(s) for which you would like a refund are returned to us in a saleable condition as soon as possible. Please ensure items are unworn with all labels still attached and in the original packaging.
We currently only accept returns through the post. If you wish post back an item, please follow the instructions below:
Please Remember To Complete the Returns Form with your Returned Products
Please state on the returns document the size/colour of the replacement you require. When we receive the item(s) to be exchanged we will attempt to process them within 3-5 working days.
On receipt of the returned item(s) we will process your refund to the original method of payment.